My Fairy Godmother Parties
Top Ten FAQ & Policies and Procedures
These are the questions we are asked most frequently. If you can't find yours, please don't hesiatate to call us. 404-453-4596
1. Do you need a deposit in order to reserve? What if I need to cancel, reschedule, or decide to make changes to my reservation after I reserved?
A: We do require a small non-refundable deposit with all of the services that we offer in order to reserve. It does apply to your balance. If for any reason you need to cancel your reservation, you will forfeit your deposit. Please be sure you have made a final decision on date and time, services, and enhancements before paying your deposit. We begin prep from the moment that you reserve. We reserve that date/time, staff, supplies, and etc. needed for your service from any other potential bookings or engagements. If for any reason you need to make any changes or to reschedule, a one-time change must be made in a minimum of 21 days in advance of your reservation. No Exceptions All reschedules and changes are based on availability. Please keep in mind that our typical bookings range from 4 - 8 weeks in advance.
2. How far in advance do I need to reserve? How do I pay? Can I pay with a check?
A: We suggest reserving as soon as you have made a final decision. Please Don't wait until the last minute! Our availability is First Come First Serve. Our average booking is 6 weeks in advance. However, in some cases, shorter/last minute reservations can be accommodated. Our deposits are paid via PayPal. The remaining balance is not due until the day of your services. It must be paid in cash. Sorry, we don't accept checks.
3. How Far does My Fairy Godmother Parties travel? Do/Why you charge a travel fee?
A: We serve all The Atlanta Metropolitan and surrounding areas. However, we do need to consider added travel expense and additional time for areas that are further outside of the perimeter. Our travel charge is a fair flat rate for most areas outside of Atlanta's Perimeter. It could range $15 - $30. Our travel charge is not for profit or a gratuity. This fee helps compensate the staff that's servicing your event additional travel time and fuel cost.
4. Do you have a location? Do I need to find a venue? I think my place/space may be too small. I never had a party at my home.
A: We are a mobile service. We travel to you. That way we are able to cover a larger audience. Don't worry! We don't need a lot of space for our services. Most parents choose their homes to use our services for convenience, comfort, and privacy. It's more laid back, family-friendly, and without any rigid time restrictions. Besides its just one day out of the year, you can invite as many as you like, you can stay as long as you want, serve your own food and beverage which parents love. Our services can be held just about anywhere in or out of your home. The most common area is the living room, dining room, den, deck, terrace, or basement. Some parents choose to reserve a clubhouse, a hall, or small venue for parties outside their home. However, it's not needed unless you are planning to have a big event with a lot of people. Besides renting venues have rigid time restraints, can be very expensive or cost more than the party. If it's an outdoor event, please provide an area that is covered or shaded for our services. In projected colder or warmer temperatures, we prefer to keep our services indoors. Always have a backup plan for all outdoor events. Our preference is an area that's free from pets, play sets, and toys. They can sometimes be a distraction from our services.
5. What about the boys? Should I include them in the guest count? I don't think they will participate. It may be too girly.
A. Don't forget to invite the boys. Boys enjoy our parties too. Please don't exclude boy siblings. We have "boy" things with most of our packages. If we are given advance notice, we can include games, crafts, favors, and etc for boys to make them feel included in most of our services. Please be sure to include the number of boys in your final guest count so we can be prepared.
6. What if anyone of my guest(s) doesn't show up, shows late, doesn't participate or has to leave early? Do I still have to pay for them?
A: Your final guest count will be confirmed typically a week before your services depending on the package. We include a great number of guests with each party package. That is the number used to finalize what's needed for staffing, supplies and etc. Therefore, you will be charged for your final guest count or the number of guests that are included in your package whichever is greater. If an invited guest(s) that are included in your final guest count doesn't show, late, doesn't participate, or needs to leave early, you will still be charged for your final guest count or the number that's included with your package whichever is greater. Please keep in mind that we prepped/staffed/supplied the party based on the guest count. We do not interrupt the flow of activities to "catch-up" or "get up to speed" any guest(s) that have arrived late, that doesn't participate, or leaves early. They will have to join or exit us wherever we are in activities.
7. What if I need to add a guest(s) after my final guest count or the day of my event? What if they don't RSVP? Why do you need a final guest count?
A: Please get your invites out early. Don't' wait until the last minute. Knowing the number of invites sent is the easiest way to manage your guest list. Some parents will ask if it's okay to bring siblings at the last minute. Therefore you should decide if you want to include siblings on the invite. Your final guest count is the number that we use to finalize what's needed for staffing, supplies, and etc. It's very similar to catering. If there are any outstanding invites, please let us know at this time. In very few cases, we may be able to prep/accommodate an additional guest(s) after your final guest count. If so, there will be the regular charge for each additional guest and a rush fee of ($10 and up) per guest depending on the package for each guest added after your final guest count if we are able to accommodate them. Please call us with any concerns with this. No e-mail!
8. Do you bring every thing? What do I need to supply? Do you charge to set-up? I'm not used to someone doing everything.
A: Typically we bring everything that's needed for our services. In very few cases, we may need for you to provide something. If there's anything that we need for you provide we will let you know well in advance. We may need the use of an electrical outlet for some of our parties. With some of our packages, we may need for you to provide use of tables and a chair for each participating guests. (Table & Seating rental is available, based on availability) For our Pamper Packages and Mini Mani, we need the use of a tub/sink for hot water. Set-up: Please survey the planned party's space before reserving. Be sure it will have enough room to accommodate all invited guests. Be sure that you will have enough table(s) and chairs for each invited guest if needed. We may need to charge a set-up fee for some party's locations. This is not a tip. The set-up fee covers the staff's additional time or help that may be needed for their set-up. ex: stairways/steps, steep driveways, elevators, difficult parking, parking garages, some parks, some venues, or hotels please check/notify us before reserving. If it is an outdoor event, please be sure that is covered or shaded. If we need to provide a covering for our staff, it's $25. Temperatures warmer than 85 or below 70 degrees, we prefer to keep indoors. Always have a backup plan or shelter for outdoor events. Parking: Please reserve one to two parking spaces close to the entrance where the event is held. Therefore, the staff that's servicing your event may enter and exit quickly without disturbing your guests. The client (parent/guardian) is responsible for notifying us or paying any fees/expenses associated with parking/valet in advance, not on the day of the event. Please be sure to supply any gate codes or special instructions/directions for entering or locating the event in advance, please don't wait until the day of the event.
9. Do you need my help? Do you need the guests' parents there to stay and help? Can the parents participate or help?
A: All of our services are designed to allow a child to be independent that way all parents are able to kick back and let our staff set-up, lead, and host all of the planned activities. We do require at least one parent/guardian to stay at the event's location for the duration of the services to monitor/supervise guests. We provide enough staff with all of our party packages depending on the guest count to accommodate/help the guests. We highly recommend from all our years of experiences, please offer your guests' parents' the option to "Drop Off" on the invites with all of the services that we offer. Guests parents' participation/help/presence can sometimes interfere with the flow of planned activities, be a distraction, and/or make their child shy. Reassure your guests' parents that our staff will be able to accommodate/help their children, host/lead all activities, and you the parent/guardian will be there to monitor all guests. Besides most guests' parents may appreciate "drop off" if offered. However, If guests' parents are staying, please designate enough space for seating/entertainment/socializing for all parents and non-participating guests preferably away from the service area for the duration of My Fairy Godmother Parties services. We want our staff to be able to lead/host all activities with less distraction as possible. We want to be able to give you, your family and your child their moment with fewer distractions as possible. In addition, we want to give each invited guest the opportunity to open up, be independent, be able to hear our staff's instruction, relax, and to be able to enjoy all of our planned activities.
10. When and What should I expect on the day of my event from My Fairy Godmother Parties?
A: Depending on your package, Staff will arrive ready right at the time scheduled or up to one hour before your reserved time for set-up. You will be informed in advance of their expected arrival time. Please make arrangements for our staff that's servicing your event to have very few interruptions/distractions/delays as possible during their set-up. If there are any special instructions, directions, or gate codes, please let us know in advance and not on the day of the event. Any delays may take away from your party's time. All parking/valet fees must be prepaid/arranged in advance and not on the day of the event. Please make arrangements to hold The Guest of Honor, all guests, guests' parents, and pets away from the service area during their set-up. We prefer that you set-up or prep/clear the service area before our staff's arrival. Such as moving/pushing back any furniture, providing enough seating/tables, food prep, or decorating if needed. Some party's locations may have a set-up fee if it requires additional time/help with set-up. ex: steps/stairways, elevators, parking garages, some venues, steep driveways/ hills or hotels please check with us when reserving. The staff servicing your event works on a very tight schedule and works quickly to set-up for your event. The staff begins promptly at your reserved time. Therefore, break down is promptly at the end of the scheduled time. If you think you may need or want more time, it must be reserved in advance because there may be other scheduled engagements. We ask that you please hold all pets away from the service area for the duration of My Fairy Godmother Parties services. Thank You
Gratuity: Is it included in your prices? Can I or Should I tip? What do most people tip for this type of stuff?
We don't include gratuity in the price of any of the services regardless of your guest count. Some parents will ask us "What's the usual tip?" We say tipping 15 - 20 % of the total is customary. Therefore, we will add a minimum of 15% gratuity to all services for your convenience. Over the years we noticed most parents have tipped at least $25 per staff member that is servicing your event. Some parents have tipped $100 or more for a job well done. Just so you know that all tips are shared and are greatly appreciated by each staff member that is servicing your event.
My Fairy Godmother Parties and its owners, operators, and employees do not offer/represent any name brand, licensed, franchised, trademarked or copyrighted characters. In addition, we have not licensed salon professionals. As a client, you understand when booking My Fairy Godmother Parties we do not represent such at any time.
My Fairy Godmother Parties and its owners, operators, and employees assume no liability for any accidents, food allergies, costume allergies, cosmetic allergies, and any other allergy. As the client, you also assume all liability and responsibility for all guests.
My Fairy Godmother Parties and its owners, operators, and employees services are for entertainment purposes only. In addition, at least one parent/guardian must stay at the service area to supervise/monitor guests for the duration of My Fairy Godmother Parties' services. Our staff is trained and experienced in working with children of all ages and backgrounds. We do ask that parent/guardian to redirect any unruly or disruptive behavior. Such behavior can take away from the party's time or interfere with the flow of planned activities. Our staff does not provide behavior management. We advise a parent/guardian to encourage guests' good behavior. We do prefer the service area to be free from toys, play sets, and pets. These requests help our staff maintain structure for the duration of their services.
Inclement Weather Policy:
In the event of inclement weather, we reserve the right to reschedule your services. Therefore, we will reschedule your services for another date and time that is available and agreed with both parties.
We may use photographs/video taken at your event on our website, social sites or other promotional materials.
We do not share information that you provide to us to any outside parties except to the extent to complete our services. Finally, we never use or share personally identifiable information provided to us in any unrelated to the business.
All of our packages and pricing are subject to change without notice.
Updated February 16, 2019