My Fairy Godmother Parties
Top Ten FAQ & Policies and Procedures
These are the questions we are asked the most often including our Policy and Procedures. If you can't find yours, please don't hesitate to call us. 404-453-4596
1. Do you need a deposit in order to reserve? What if I need to cancel, reschedule, or decide to make changes to my reservation after I reserved?
A: Yes, we do require a small non-refundable deposit with all of the services that we offer in order to reserve. It does apply to your balance. If for any reason you need to cancel, you will forfeit your deposit. No Exceptions Please be sure you have made a final decision on the date and time, services, and enhancements before paying your deposit. We begin prep from the moment that you reserve. We reserve that date/time, staff, supplies, and etc. needed for your service from any other potential bookings or engagements. If for any reason you need to make any changes or reschedule, a one-time change or reschedule must be made in a minimum of 21 days in advance of your reservation if available. All reschedules and changes are based on availability. Reschedules: We will apply your deposit to a new reservation for up to one year from the date of the booked reservation. Please keep in mind that our typical bookings range from 4 - 8 weeks in advance with a few outliers 3 months or more in advance.
2. How far in advance do I need to reserve? How do I pay? Can I pay with a check?
A: We suggest reserving as soon as you have made a final decision. Please don't wait until the last minute! Our availability is First Come First Serve. Our average booking is 6 weeks in advance. However, in some cases, shorter/last-minute reservations can be accommodated. The deposit is paid via PayPal. The remaining balance is due on the day of service. It must be paid in cash. Sorry, we don't accept checks at any time.
3. How Far do My Fairy Godmother Parties travel? Do/Why you charge a travel fee?
A: We serve all of The Atlanta Metropolitan and surrounding areas. However, we do need to consider added travel expenses and additional time for areas that are further outside of the perimeter. Our travel charge is a fair flat rate for most areas outside of Atlanta's Perimeter. Our travel charge is not for profit or a gratuity. This fee helps compensate the staff that's servicing your event for additional travel time and fuel costs.
4. Do you have a location? Are you a bus? Do I need to find a venue? I think my place/space may be too small. I never had a party at my home. Can it be held outdoors?
A: We are a mobile service. We travel to you. That way we are able to cover a larger audience. We are not a bus. We set-up at your chosen location. Don't worry! We don't need a lot of space for our services. Most parents choose their homes for convenience, comfort, and privacy. It's more laid back, family-friendly, and without any rigid time restrictions. Besides it's just one day out of the year, you can invite as many as you like, you can stay as long as you want, serve your own food and beverage which parents love. Our services can be held just about anywhere in or out of your home. The most common area is the living room, dining room, den, deck, terrace, or basement. Some parents choose to reserve a clubhouse, a hall, or a small venue for parties outside their homes. However, it's not needed unless you are planning to have a big event with a lot of people. Besides renting venues have rigid time restraints which can be very expensive or cost more than the party's services and/ or entertainment. We do prefer to keep our services indoors. However, if you are planning for an outdoor event, please let us know when booking/reserving. For outdoor events, we ask that you please provide an area that is covered or shaded for warmer temperatures. We prefer to hold them much earlier or later in the day when temperatures are typically cooler. Sometimes we may request that you provide fan in warmer temperatures or heaters for cooler temperatures for our staff that's servicing your event. Always have a backup plan for all outdoor events. Typically temperatures warmer than 85 or below 70 degrees depending on the wind chill or humidity can be uncomfortable, therefore our preference is to keep our services indoors. Our preferred service area is free from pets, playsets, and toys. They can sometimes be a distraction from our services.
5. What about the boys? Should I invite them? I don't think they will participate. It may be too girly.
A. Boys enjoy our parties too. When inviting guests, please don't exclude boys. We have "boy" things with most of our packages. If we are given advance notice, we can include games, crafts, favors, and etc for the boys to make them feel included with most of our services. Please be sure to include the number of boys in your final guest count so we can be prepared.
6. Why do you need a guest count? What if anyone of my guest(s) doesn't show up, shows late, doesn't participate, or has to leave early? Do I still have to pay for them?
A: Your guest count is the number that will be used to finalize what's needed for staffing, supplies, etc. Ask your guests to RSVP at least a week before the event. Your final guest count will be confirmed typically a week before your services depending on the package. We already include a great number of guests with each party package. Therefore, you will be charged for your final guest count or the number of guests that are included in your package whichever is greater. If an invited guest(s) that are included in your final guest count doesn't show, is late, doesn't participate, or needs to leave early, you will still be charged for your final guest count or the number that's included with your package whichever is greater. Please keep in mind that we prepped/staffed/supplied the party based on your guest count. We do not interrupt the flow of activities or services to "catch up" or "get up to speed" any guest(s) that have arrived late, that doesn't participate, or leaves early. They will have to join or exit wherever we are in activities.
7. What if I need to add a guest(s) after my final guest count or the day of my event? What if they don't RSVP?
A: Please get your invites out early. Don't wait until the last minute. Knowing the number of invites sent is the easiest way to manage your guest list. Some parents will ask if it's okay to bring siblings at the last minute or the day of the event. Therefore we suggest that you decide if you want to invite siblings on the invite. Your final guest count is the number that we use to finalize what's needed for staffing, supplies, and etc. It's very similar to catering./We want to be properly prepared for your guest count. In very few cases, we may be able to prep/accommodate an additional guest(s) after your final guest count. If so, there will be the additional guest charge, a rush fee per guest, and possibly an additional host fee depending on the package for any guest(s) that are added after your final guest count if we are able to accommodate them. Please call us immediately with any concerns with this.
8. Do you bring everything? What do I need to supply? Do you charge to set up?
A: Typically we bring everything that's needed for our services. In a very few cases, we may need for you to provide something. If so You will be notified well in advance or at the time of reservations. Set-up Space: Please survey the planned service area before reserving. Be sure it will have enough space to accommodate your expected guest count. Be sure it will have space for your guests, our staff, tables, and a chair for each guest if needed. We may need the use of electrical outlets for some of our parties. With some of our packages, we may need for you to provide use of tables and a chair for each guest. (Table & Chair rental is available, based on availability, must be reserved in advance) For our Pamper Packages and Mini Mani, we need the use of a tub/sink for hot water. We may need to charge a Set-up Fee: for some party locations. This is not a tip. The set-up fee covers the staff's additional time or help that may be needed for their set-up. ex: stairways/steps, basements, steep driveways, elevators, difficult parking, parking garages, some parks, most venues, long walks to service area or hotels please check/notify us before reserving. Parking: Please reserve one to two parking spaces close to the entrance where the event is held. Therefore, the staff that's servicing your event may enter and exit quickly without disturbing or blocking your guests. The client (parent/guardian) is responsible for notifying us of any parking instructions or paying any fees/expenses associated with parking/valet in advance. Please be sure to supply any gate codes or special instructions/directions for entering or locating the event in advance, please don't wait until the day of the event. Any delays with parking or setting up may take away from your service time.Outdoor Events: For the comfort of our staff and your guests, if it is an Outdoor Event, For warmer temperatures, please reserve an area that is covered and/or shaded. We may request that you provide fans for our staff servicing your event. For cooler temperatures, we may ask that you please provide a heater/warmers. If we need to provide coverings, fans, and/or heaters/warmers for our staff, it's $25 and up. Typically temperatures warmer than 85 or below 70 degrees depending on the wind chill or humidity are uncomfortable, our preference is to keep our services indoors. Always have a backup plan for all outdoor events. Please notify us when reserving with any plans to hold the services outdoors. Please do not wait until the day of the event.
9. Do you need my help? Do you need the guests' parents there to stay and help? Can the parents participate or help? I'm not used to someone else doing everything.
A: All of our party packages includes set-up and clean up. We designed our party packages to allow the parents to be able to kick back, relax, and allow the children to be independent. With our party packages, our staff are trained and experienced to lead, and host all of the planned activities. We do require at least one parent/guardian to stay at the event's location for the duration of the services to monitor/supervise guests. We provide enough staff with all of our party packages to accommodate/help the guests. We highly recommend and request from all our years of experience, please offer your guests' parents' the option to "Drop Off" on the invites with all of the services that we offer. Guests parents' participation/help/presence can sometimes interfere with the flow of planned activities, be a distraction, and/or make their child shy. Reassure your guests' parents that our staff will be able to accommodate/help their children, host/lead all activities, and you the parent/guardian will be there to monitor all guests for the duration of the services. Besides most guests' parents may appreciate "drop off" if offered. However, If guests' parents are staying, please if possible designate another room or area for seating/entertainment/socializing for all parents and non-participating guests preferably away from the service area for the duration of My Fairy Godmother Parties services. We want our staff to be able to lead/host all activities with less distraction as possible. Please help us with this request. We want to be able to give you, your family, and your child their moment with few distractions as possible. In addition, we want to give each invited guest the opportunity to open up, be independent, be able to hear our staff's instructions, relax, and to be able to enjoy all of the planned activities.
10. When and What should I expect on the day of my event from My Fairy Godmother Parties?
A: Depending on your package, Staff will arrive ready right at the time scheduled or up to one hour before your reserved time for set-up. You will be informed in advance of their expected arrival time. Please make arrangements for our staff that's servicing your event to have very few interruptions/distractions/delays as possible during their set-up. Please make arrangements to hold The Guest of Honor, all guests, guests' parents, and pets away from the service area during their set-up. We prefer that you set up/prep/clear the service's area before our staff's arrival. Such as having access, moving/pushing back any furniture, providing enough seating/tables, food prep, or your decorating if needed for your service's area. Interruptions can delay with set-up and possibly may take away from your service's time. The staff servicing your event works on a very tight schedule and works quickly to set up for your event. The staff begins promptly at your reserved time. Therefore, the breakdown is promptly at the end of the scheduled time. If you think you may need or want more time, it must be reserved in advance because there may be other scheduled events or engagements. We ask that you please hold all pets and non participating guests away from the service area for the duration of My Fairy Godmother Parties services. Thank You
Gratuity: Is it included in your prices? Can I or Should I tip? What is the usual gratuity? What do most people tip for this type of stuff?
We don't include gratuity in the pricing of any of our services regardless of your guest count. Some parents will ask us "What's a usual tip?" Tipping is not mandatory. However it's customary to tip 15 - 20%. Therefore, we will add a suggested minimum 15% gratuity to the balance for all of our services for your convenience and you are welcome to add more for exceptional service. Just so you know that all tips/gratuity are shared and are greatly appreciated by each staff member that is servicing your event.
My Fairy Godmother Parties and its owners, operators, and employees do not offer/represent any name brand, licensed, franchised, trademarked, or copyrighted characters. In addition, we have not licensed salon professionals. As a client, you understand when booking My Fairy Godmother Parties we do not represent such at any time. Our services are for entertainment purposes only.
My Fairy Godmother Parties and its owners, operators, and employees assume no liability for any accidents, food allergies, costume allergies, cosmetic allergies, and any other allergy. As the client, you also assume all liability and responsibility for all guests.
My Fairy Godmother Parties and its owners, operators, and employees' services are for entertainment purposes only. In addition, at least one parent/guardian must stay at the service area to supervise/monitor guests for the duration of My Fairy Godmother Parties' services. Our staff is trained and experienced in working with children of all ages and backgrounds. We do ask that parents/guardians redirect any unruly or disruptive behavior. Such behavior can take away from the party's time or interfere with the flow of planned activities. Our staff does not provide behavior management. We advise a parent/guardian to encourage guests' good behavior. We do prefer the service area to be free from toys, playsets, and pets. These requests help our staff maintain structure for the duration of their services.
Inclement Weather/National Emergencies Policy:
In the event of inclement weather or national emergency on the day of your event, we reserve the right to reschedule your services. Therefore, we will reschedule your services for another date and time that is available and agreed with both parties up to one year from the booked reservation.
We may use photographs/videos taken at your event on our website, social sites, or other promotional materials.
We do not share information that you provide to us to any outside parties except to the extent to complete our services. Finally, we never use or share personally identifiable information provided to us in any unrelated to the business.
All of our packages and pricing are subject to change without notice.
Updated January 1, 2022